All of our Kakadu products have a 5yr limited lifetime warranty on manufacturer defects. All other returns and/or exchanges will be charged a 30% restocking fee and must be returned within 15 days from date of purchase.
You must inform us within 5 days of receipt of any Siskiyou Licensed Merchandise order of anything received broken or damaged.
SOS Eyewear 7-Day Satisfaction Guarantee
Your satisfaction is the key to our success. We pride ourselves on the high percentage of our customers who return to buy additional Sunglasses after their initial purchase. We check every pair of Sunglasses we ship so that we can be certain you receive exactly what you ordered: A high quality, feature filled product at an affordable price.
If for any reason you are not completely satisfied with your selection, you may return it, with no questions asked, within 7 days after delivery.
You have 3 options
1) We'll replace them if they are damaged or defective
2) You can choose a different style (you pay the difference or we'll refund the difference in cost)
3) We'll give you a full refund (less shipping)
There are no hidden restocking fees. Your only cost is for shipping the glasses back to us.
To take advantage of this liberal return policy the following conditions must be met:
Merchandise must be returned in new condition and in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
All originally included parts, cleaning cloths, cords and cases must be returned
Original manufacturer's guarantee cards, manuals and registration forms must be left blank
A Return Authorization (RA) number must be obtained from SOS EyewearŽ prior to shipping, and the RA Number written clearly on the outside of the shipping carton
To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
The customer is responsible for return shipping charges. We recommend you ask your shipper for Insurance and a Tracking Number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse
All electronics returns must have the complete Return Authorization Number (RA#) prominently displayed on the shipping label in order to be received into our warehouse. If the RA# is not visible, your shipment may be refused. Re-box all returns in appropriate shipping cartons. All original packaging, materials, accessories, manuals and booklets must be returned with the product.
Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower. Shipping costs are not refundable
All non-defective items returned are subject to a 25% restocking fee.
Lorsey.com reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement.