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All of our Kakadu products have a 5yr limited lifetime warranty on manufacturer defects. All other returns and/or exchanges will be charged up to 25% restocking fee and must be returned within 15 days from date of purchase.
You must inform us within 5 days of receipt of any Siskiyou Licensed Merchandise order of anything received broken or damaged. SOS Eyewear 7-Day Satisfaction Guarantee Your satisfaction is the key to our success. We pride ourselves on the high percentage of our customers who return to buy additional Sunglasses after their initial purchase. We check every pair of Sunglasses we ship so that we can be certain you receive exactly what you ordered: A high quality, feature filled product at an affordable price. If for any reason you are not completely satisfied with your selection, you may return it, with no questions asked, within 7 days after delivery. You have 3 options 1) We'll replace them if they are damaged or defective 2) You can choose a different style (you pay the difference or we'll refund the difference in cost) 3) We'll give you a full refund (less shipping) There are no hidden restocking fees. Your only cost is for shipping the glasses back to us. To take advantage of this liberal return policy the following conditions must be met: Merchandise must be returned in new condition and in the original manufacturer's packaging, along with a copy of your receipt which includes your order number All originally included parts, cleaning cloths, cords and cases must be returned Original manufacturer's guarantee cards, manuals and registration forms must be left blank
A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111 Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused The customer is responsible for return shipping charges. We recommend you ask your shipper for Insurance and a Tracking Number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse All electronics returns must have the complete Return Authorization Number (RA#) prominently displayed on the shipping label in order to be received into our warehouse. If the RA# is not visible, your shipment may be refused. Re-box all returns in appropriate shipping cartons. All original packaging, materials, accessories, manuals and booklets must be returned with the product. Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower. Shipping costs are not refundable
All Ridge Outdoors products are subject to a 15% restocking fee.
All non-defective items returned are subject to a 25% restocking fee. Lorsey.com reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement.
All Wiley X eyewear is warranted to the original purchaser for life against manufacturing defect in materials and workmanship. Upon receiving returned eyewear that Wiley X determines to be defective, we will repair or replace it, at our option. This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse, and other issues determined by Wiley X not to be a manufacturer's defect. Please include a shipping, handling, and processing fee of $9 with any warranty claim.
Warranties should be sent to
Wiley X Eyewear
Attn: Warranty Department
7491 Longard Rd
Livermore, CA 94551
RETURNS & EXCHANGES
Please contact Wiley X to get a Return Authorization Number for all returns & exchanges. Returns must be in resalable condition, as determined by Wiley X. All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with Wiley X. Customers are responsible for all shipping charges, both inbound and outbound.
Returns & Exchanges should be sent to
Wiley X Eyewear
Attn: Returns Department
7491 Longard Rd
Livermore, CA 94551
IMPORTANT: Wiley X WILL NOT Warranty, Return nor Exchange any product purchased through E-Bay or Amazon.com because anyone selling on E-Bay or Amazon.com is not an authorized Wiley X Dealer.
We highly recommend using a service that can provide a tracking number for shipping product back to us.
If you have any questions or concerns please call 1-800-776-7842
IMPORTANT: GATORZ WARRANTY PROGRAM
All Warranty and Replacement services are set-up for the end user only. All customers need to keep their original proof of purchase with the warranty card. The warranty card explains in detail how they can acquire a return authorization number. GATORZ provides a 2-year warranty for metal sunglasses and a one year warranty for plastic sunglasses against breakage and defects due to material and workmanship. GATORZ will replace any current style which is deemed to possess a manufacturer’s defect. Scratched lenses as a result of normal use are not covered by this warranty.
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